HDF Software Priority Support

What is HDF Software Priority Support?

While the core HDF5 library and file format remains free and open source, HDF Software Priority Support is a paid software support agreement that provides you prioritized support, bug fixes, and performance optimization for your applications.

Our expert engineers can help you organize and use HDF5 in ways that maximize accessibility, accuracy, consistency, comprehensiveness, relevance, and timeliness.

Why Priority Support?

For organizations that rely on HDF5 to support mission-critical infrastructure, HDF Software Priority Support means

Save time and money with access to The HDF Group’s prioritized support

Ensure data quality by working with experienced HDF5 experts

Optimize the performance of your applications

Minimize downtime with rapid issue response, phone and support portal, and direct assistance from HDF’s Engineers

Select the option that’s right for your organization or business from 2 versions of the HDF Software Priority Support service

Priority Support Overview

HDF5 Priority Support
Tier 1 Tier 2
Help Desk Access Via email Via email and phone
Response Time Three (3) business days < 4 hours
Dedicated Technical Support Account Manager
Direct access to technical staff  
Rapid issue resolution (commercially reasonable
efforts to provide a fix or workaround)
Within fifteen (15) business days
after receipt of request
Within five (5) business days
after receipt of request
Fixes for reported issues provided in a snapshot
Fixes for reported issues provided in a maintenance release Future maintenance release Next scheduled maintenance release*

*If fixes are not available in time for the maintenance release, it will be available in the patch release.
“Days” are Business Days Monday to Friday with the exception of federal holidays. “Hours” are Business Hours 8:00 am to 5:00 pm central time.

Additional terms and conditions apply.

For pricing, please contact us.

The HDF Group is committed to always keeping all versions of the HDF5 library free and open source.